FAQ

      FAQ
  • What is the material of the jewelry?

Smallmerch products mainly use high-quality materials, including alloy, copper, stainless steel, titanium steel, etc. These materials comply with industry standards, ensuring product durability and superior quality. At the same time, Smallmerch continues to strive for innovation to ensure that each product embodies unique design and production technology. Smallmerch is committed to providing customers with high-quality, exquisite factory-direct jewelry to meet the needs of various consumers.

  • Is there any customized service?

Smallmerch provides some jewelry customization services. The customization service only meets the customization needs of jewelry specified in Smallmerch. If you have any questions during shopping, you can contact support@smallmerch.com at any time, and we will create unique and precious jewelry for you.

  • Are there international shipping options?

Smallmerch offers a variety of international shipping options, including well-known logistics service providers such as USPS, UPS, and FedEx. These service providers provide reliable international logistics services to ensure that your orders can be delivered safely and quickly. If you have any questions, please contact support@smallmerch.com and our customer service team will be happy to provide you with more detailed information and support. Thank you for choosing Smallmerch’s services and we look forward to providing you with a pleasant shopping experience!

  • What is the delivery time and cost?

Total Shipping time:

Our Maximum Handling Time is: 1-3 Business days(MONDAY - FRIDAY)

Standard Shipping：US 7-12 Business days (MONDAY - FRIDAY)

Expedited Delivery: 5-8 Business days (MONDAY - FRIDAY)

PLEASE NOTE: Our order cut-off time is 6:00 PM every weekday. If the order is placed and a credit card authorization is released before 6:00 PM EST Monday through Friday, the order will be processed the same day. If the order is placed after 6:00 PM EST Monday through Thursday, it will be processed on the following business day.

Shipping times vary due to:
The size and weight of the item.

Shipping cost:
You will see detailed shipping costs on the checkout page - generally 10% to 20% of merchandise total, but may at times be more. Increasing the size of the order helps to reduce the shipping percentages.

  • Does the product price include tax?

No, tax is not included in the product price. Our products are duty free. If you have any questions, please contact support@smallmerch.com.

  • How to properly care for and clean purchased jewelry?

Use mild soapy water: Soak the jewelry in mild soapy water and use a soft brush or soft cloth to gently wipe it to clean lines and details.
Avoid strongly acidic or alkaline cleaners: Avoid using strongly acidic or alkaline cleaners to avoid adverse effects on alloys, copper, stainless steel, titanium steel, etc.
Avoid water stains when cleaning: Wipe dry with a soft cloth after cleaning to ensure that the water has fully evaporated to prevent water stains from remaining.
Regular inspection and maintenance: Regularly check the fastening settings of jewelry and accessories for damage, and repair and maintain them in a timely manner.
Use a professional jewelry cleaner: Consider using a professional jewelry cleaner designed for alloys, stainless steel, etc., but be sure to follow the product instructions for proper use.
Avoid exposure to bright light and moisture: Prolonged exposure to bright light and moisture can affect the appearance and texture of your jewelry.
Pay attention to separation when storing: It is best to store jewelry made of different materials separately to avoid scratches caused by friction with each other.
Please note that different brands and styles of jewelry may have specific care requirements, and it is best to follow the care manual for the specific product or seek advice from a jewelry professional for cleaning and care.

  • What are the dimensions and weight of the product?

Smallmerch product dimensions and weights are usually provided in the product details or in pictures. If you have any questions or need more detailed information, please feel free to contact support@smallmerch.com. We will provide you with accurate size and weight information as soon as possible to ensure your shopping experience is more pleasant and satisfying.

  • How to deal with wrongly shipped or damaged goods?

Damaged/Incorrect/Quality issues Order
At Smallmerch.com we are doing our best to ensure product quality and order accuracy. However, you may receive damaged items or incorrect products. Smallmerch is sorry, however, if this is the case, we will offer a free replacement order or refund for the affected items, guaranteeing 100% satisfaction to all customers.
All we need is your order number and a clear photo showing either the incorrect item or the damaged area of the item. Please contact us by email at support@smallmerch.com.
Return Shipping Fee
The customer will be responsible for paying the shipping costs for the returned items first.
Method of Refund
Damaged/Incorrect Order: The refund is the price of the product, and the shipping fee.
If the refund is approved, we will process the refund for the product, minus the shipping costs and a credit will automatically be applied to your credit card or original method of payment – within 7 business days. You will receive a refund notification by email.

  • Is it possible to track order status?
If you know the tracking number, please check it through Track Your Order. If it is in transit now, you will receive it soon. If the package has arrived and it shows delivery but not received, don't worry. You can contact us at support@smallmerch.com and we'll be in touch.