Refund Policy

Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Note: Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement.


Return Shipping Fee
The customer will be responsible for paying the shipping costs for the returned items first.

Method of Refund
Damaged/Incorrect Order: The refund is the price of the product, and the shipping fee.

Other situations:The refund is the price of the product. Shipping costs is not refundable.


If the refund is approved, we will process the refund for the product, minus the shipping costs and a credit will automatically be applied to your credit card or original method of payment – within 7 business days. You will receive a refund notification by email.

Please contact support@smallmerch.com if you have any questions.