Shipping Policy

Total Shipping time:

Our Maximum Handling Time is: 1-3 Business days(MONDAY - FRIDAY)

Standard Shipping:US 7-12 Business days (MONDAY - FRIDAY)

Expedited Delivery: 5-8 Business days (MONDAY - FRIDAY)

PLEASE NOTE: Our order cut-off time is 6:00 PM every weekday. If the order is placed and a credit card authorization is released before 6:00 PM EST Monday through Friday, the order will be processed the same day. If the order is placed after 6:00 PM EST Monday through Thursday, it will be processed on the following business day.

Shipping times vary due to:
The size and weight of the item.

Which warehouse the item is being shipped from:
Smallmerch items will be shipped from China. We work closely with reliable logistics partners to ensure your goods arrive quickly and safely.

Shipping cost:

You will see detailed shipping costs on the checkout page - generally 10% to 20% of merchandise total, but may at times be more. Increasing the size of the order helps to reduce the shipping percentages.


Free shipping?

Sometimes people ask us if we offer free shipping. Keep in mind that free shipping is often offered with adjusted prices in the retail industry. The price structure of the smallmerch wholesale industry is not set up to offer free shipping. We could raise our prices so we could offer it, but that would violate our actual pricing rules. Remember, there is no free lunch.!

Is tax included in the product prices?

No, tax is not included in the product prices. Our product are tax-free.

The tracking information for my order has not been updated, where is my order?

Most orders will be delivered within the scheduled time frame, but tracking updates may be delayed. If your order has exceeded the scheduled delivery time, please contact us and we will assist you in resolving the issue.

Some points to keep in mind.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

If you refuse any shipments from smallmerch you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund. If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. The smallmerch does not hold any responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

Please contact if you have any questions.