Shipping Policy
At SmallMerch.com, we are committed to delivering your accessories with the utmost care and efficiency. We understand that receiving your items on time and in perfect condition is essential to your shopping experience. Below, you'll find a detailed explanation of our shipping policies, designed to offer clarity and confidence as you shop with us.
Order Processing Time
- Standard Processing: Every order placed on SmallMerch.com is carefully prepared and packaged to ensure it arrives safely at your doorstep. We allocate 1-3 business days for processing your order. During this time, our team meticulously checks each item for quality, packs it securely, and prepares it for shipment. This thorough process is part of our commitment to delivering only the best to our customers.
Shipping Options and Delivery Times
We offer a variety of shipping options tailored to meet your needs, whether you're looking for a fast delivery or a more economical option:
Domestic Shipping (USA, Canada, Australia):
- Express Shipping: If you need your accessories in a hurry, our Express Shipping option is ideal. With this service, your order will typically arrive within 5-8 business days. It's perfect for last-minute gifts or if you simply can’t wait to enjoy your new items.
- Standard Shipping: For those who are looking for a more cost-effective option, our Standard Shipping provides reliable delivery within 7-12 business days. This option allows you to save on shipping costs while still receiving your items in a reasonable time frame.
- Express Shipping: Even for our international customers, we offer a speedy delivery option. With Express Shipping, your order will be delivered in 5-8 business days, depending on your location. This is the best choice for urgent needs, ensuring that you don’t have to wait long to enjoy your purchase.
- Standard Shipping: For a more budget-friendly option, our Standard Shipping for international orders delivers your items within 15-20 business days. Delivery times may vary depending on the destination country and any customs processes that might occur.
Shipping Costs
Shipping costs are an important consideration when shopping online. At SmallMerch.com, we calculate shipping fees at checkout based on the size, weight, and destination of your order. We understand that shipping costs can add up, so we are committed to keeping these fees as reasonable as possible without compromising on the quality of delivery. Although we do not offer free shipping due to the unique nature of our products, we believe our pricing structure offers the best value for the service provided.
Split Shipments
To ensure your items arrive as quickly and securely as possible, we may sometimes ship your order in multiple packages. This practice helps us to expedite the delivery of your items, especially when different products are sourced from various locations or when items have different processing times. If your order is split into multiple shipments, you will receive separate tracking information for each package. Please note that these packages might arrive at different times.
Special Delivery Requests
We understand that sometimes you may have specific delivery needs or preferences. Whether it's requiring a specific delivery date or special handling instructions, we're here to help. If you have any special requests, please contact our customer service team at support@smallmerch.com before placing your order. Our team will do their best to accommodate your needs and ensure that your shopping experience is smooth and satisfying.
Additional Information
- COVID-19 Impact: The global pandemic has affected shipping and logistics worldwide, and we are not immune to these challenges. While we strive to maintain our usual delivery times, there may be occasional delays. We appreciate your patience and understanding during these unprecedented times.
- Military Bases: At this time, we are unable to deliver to US military bases. We understand this may be inconvenient for some customers, and we apologize for any inconvenience caused.
- Multi-Address Shipping: Currently, we do not support shipping to multiple addresses within a single order. If you need items shipped to different locations, please place separate orders for each destination.
- Tax Policy: We are pleased to offer a tax-free shopping experience on our platform. No sales tax is charged on our orders, providing you with additional savings when shopping with us.
- Delivery Inquiries: Should you encounter any issues with the delivery of your order, such as unexpected delays or difficulties in tracking your shipment, please do not hesitate to reach out to us. Our customer service team is ready to assist you and will respond promptly to ensure any concerns are addressed.
Responsibility and Care
At SmallMerch.com, we place a high priority on accuracy and customer satisfaction. We encourage you to double-check the shipping information provided at checkout to avoid any delivery issues. SmallMerch.com cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses. Additionally, for international orders, please be aware that customs fees, duties, or taxes may apply based on your region’s regulations. These additional costs are the responsibility of the customer.
We are here to make your shopping experience with SmallMerch.com as smooth and enjoyable as possible. Your trust in us is greatly valued, and we are dedicated to maintaining that trust through our shipping practices and customer service. Thank you for choosing SmallMerch.com for your accessory needs.