Return & Exchange Policy
Welcome to SmallMerch.com! We strive to provide you with a delightful shopping experience, and our Return & Exchange Policy is here to ensure that any concerns you have are addressed smoothly and efficiently.
Order Cancellation
Cancellation Window: You may cancel your order within 24 hours of placing it without any additional charges. This timeframe allows us to process your request promptly before your order is shipped.
Post-24-Hour Cancellations: If more than 24 hours have passed since your purchase, we regret that we cannot process cancellations. However, please reach out to our customer service team at support@smallmerch.com, and we will do our best to assist you with any available options.
Quality Issues or Incorrect Products
Return Eligibility: If you receive a defective product or an incorrect item due to our error, you are eligible for a return and a full refund. In such cases, we will cover the return shipping costs.
Initiating a Return: To start a return for quality issues or incorrect products, please contact us at support@smallmerch.com. We will provide you with detailed instructions and, if applicable, a prepaid return shipping label.
Returns for Other Reasons
Customer-Initiated Returns: If you wish to return a product for reasons other than quality issues or incorrect items, you may do so within 30 days of receipt. Please note that the cost of return shipping will be borne by the customer.
Return Process: To initiate a return, please contact us at support@smallmerch.com. We will guide you through the steps for returning your item. Please ensure the product is returned in its original condition, including packaging, to be eligible for a refund.
Exchange Policy
Exchanges: If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. We will process your exchange as a return and issue a refund once the original item is received.
Refund Processing
Timeframe: Refunds will be processed within 7 working days of receiving and approving your returned item.
Refund Method: Refunds will be issued to the original payment method used at checkout. Please allow some additional time for the refund to reflect in your account, depending on your payment provider's processing times.
Important – Contact Us Before Returning
Correct Return Address: Before returning any item, it is essential to contact our customer service team at support@smallmerch.com to obtain the correct return address. Please note that the return address is different from the shipping address on your package.
Unapproved Returns: Items returned without prior approval or sent to an incorrect address may result in a loss, for which we cannot be held responsible. Following our return instructions is crucial to ensure a smooth and successful return process.
Customer Support
If you have any questions or need assistance with our Return & Exchange Policy, feel free to contact our customer support team:
- Email: support@smallmerch.com
- Phone: +86 19958859723
Our team is here to help you with any concerns and ensure that your shopping experience at SmallMerch.com is a positive one.
Thank you for choosing SmallMerch.com! We appreciate your business and are committed to providing you with high-quality products and exceptional service.