Return & Exchange Policy

At SmallMerch.com, we prioritize customer satisfaction by offering high-quality accessories and exceptional service. We understand that sometimes a return or exchange may be necessary, and we have outlined a comprehensive Return & Exchange Policy to ensure a seamless experience.

Order Cancellation

  • Cancellation Window: You can cancel your order within 24 hours of purchase without incurring any charges. This allows us to process your cancellation before the item is shipped.
  • Post-24-Hour Cancellations: If more than 24 hours have passed since your order, cancellations are no longer possible. However, you can contact our customer service team at support@smallmerch.com to discuss possible alternatives.

Returns & Refunds

Quality Issues or Incorrect Products Received:

  • Eligibility: If you receive a product with defects, or if you receive the wrong item, you are eligible for a full refund or replacement. We will cover return shipping costs for these cases.
  • Process: Contact us at support@smallmerch.com with details and photos of the issue. We will provide instructions, including a return label (if applicable). Once the item is received and reviewed, we will process your refund or replacement within 7 working days.

  • Other Returns:

  • Customer Dissatisfaction: If you are unsatisfied with the product for reasons not related to quality or shipping errors, you can return the item within 30 days of receipt. Return shipping costs will be the customer’s responsibility.
  • Process: To initiate a return, please contact us at support@smallmerch.com. Returned items must be unused, in their original packaging, and in the same condition as when you received them.

Refund Process

  • Refund Timeline: Refunds are processed within 7 business days after we receive and inspect the returned product.
  • Refund Method: The refund will be credited to the original payment method used during purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Important Notes

  • Contact Before Returning: Always contact our support team at support@smallmerch.com before returning any items to receive the correct return address. Items returned without prior contact or to the wrong address may not be eligible for a refund.
  • Unapproved Returns: Items sent back without approval and incorrect address handling may result in loss or delays, for which we cannot be held responsible.

    Exchange Policy

    If you would like to exchange your item for a different size, color, or product, please reach out to our customer service within 30 days of receipt. The product must be unused and in its original condition. The customer is responsible for return shipping costs unless the exchange is due to a defect or mistake in the original order.

      Customer Support

      For any questions or assistance regarding our Return & Exchange Policy, please feel free to reach out to our customer service team:

      We are committed to resolving any issues quickly and efficiently to ensure your shopping experience remains enjoyable.

      Thank you for choosing SmallMerch.com. We appreciate your business and are here to provide you with the best products and service!